Refund Policy

At Mystic Research Ltd, we are committed to fairness and transparency in all refund-related matters. Our refund policy is designed to ensure justifiable decisions based on industry standards. We carefully assess all refund requests to maintain a balanced and mutually agreeable process.

Coverage & Scope

This Refund Policy applies to all transactions made with Mystic Research Ltd. It does not extend to companies we do not own or control, nor to individuals we do not employ or manage. This includes third-party service providers and external websites linked to our platform.

Eligibility for Refunds

Refunds are only considered under exceptional circumstances when alternative solutions cannot resolve the issue. Refund eligibility is assessed based on the following conditions:

• Development or post-sales operations have not commenced.
• The issue is beyond the scope of resolution or correction.
• You have adhered to our payment terms.
• You have not exploited any proprietary information acquired during our engagement.
• Your refund request is valid, reasonable, and supported by evidence.
• The claim does not arise from a billing dispute with your bank or payment provider.

Note: Violation of any of these conditions will result in an automatic rejection of your refund request. All refund decisions are final.

Refund Process

1. Pre-Refund Evaluation

• Each refund request is carefully reviewed for validity.
• We assess whether the request meets refund eligibility criteria.
• If eligible, a partial or full refund will be processed as per our policy.

2. Post-Refund Procedures

• A refund agreement must be signed before processing.
• Unless otherwise stated, all shared information and communication must be deleted.

3. Transaction Details

• Refunds are processed within 7-10 business days after approval.
• Refunds will be issued to the original payment method in the original currency.
• Any exchange rate fluctuations or bank fees are the customer's responsibility.

Policy Updates

Mystic Research Ltd reserves the right to update this policy at any time without prior notice. We recommend checking this page periodically for changes.

Legal Compliance

This Refund Policy does not affect your statutory rights under applicable consumer protection laws.

For any inquiries regarding refunds, please contact us at info@mysticresearch.co.uk.